Terms and conditions of trade

General information:

Denwax
Sole proprietorship
CVR no. 29730059
Hammershusvej 3N, 7400 Herning
info@denwax.com
Phone number +45 70 70 72 50

1. applicability and validity

1.1 All deliveries of goods from DENWAX.COM are subject to the following terms and conditions of delivery.
1.2 The Buyer’s indication of special conditions in the order form / order etc. is not considered applicable conditions unless DENWAX.COM accepts these in writing.

2. Purchase agreement

Agreement on ordering via the website.

3. prizes

3.1 All prices include VAT.
3.2 The final price will be reflected in sales where the price is subject to VAT, cargo and other charges.

4. Delivery

4.1 Delivery 1 to 3 business days.
4.2 Delivery is via GLS Pakkeshop for DKK 45, GLS Privatlevering for DKK 73 or GLS erhverv for DKK 73. For orders of at least DKK 350, delivery via GLS Pakkeshop can be selected at DKK 0.
4.3 For delivery of pallets. The customer must return the same number of interchangeable pallets to the carrier.

5. Payment

Payment via Dankort, VISA, MasterCard or Mobilepay Online.

We do not charge card fees.
The amount will only be charged to your card when the item is shipped.

Reservation of amount

If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:

1) We deduct the amount when we ship the item or
2) The money is released as agreed with your card issuer.

You can find out more about the rules for your specific card from your card issuer.

6. Transportation damage

Upon receipt of the goods that have been damaged during transportation, please document this damage with a photo. The photo must be submitted to info@denwax.com with an indication of which goods have been damaged.

7 Return of goods and right of withdrawal

When you shop with us as a consumer, you have a 14-day right of withdrawal on items purchased in our webshop.

For goods delivered to a delivery depot (parcel shop) and not collected within 7 calendar days from the time of delivery, goods will be returned to us and you will be charged the actual costs we are charged for return shipping + current delivery costs for any reshipment.

The period is counted from that day;

– Where you receive the order.

– Receives the last item in physical possession in the case of a multiple item deal, ordered in one order but delivered individually or in several batches.

– Receives the last lot or last part in physical possession in the case of a delivery agreement for goods consisting of several lots/parts.

– The first item in physical possession in the case of regular delivery of goods over a certain period of time.

Cancellation must be notified to us no later than 14 days after the goods have been received, and you must return the shipment within 14 days of the cancellation. The notification can be given by email at info@denwax.com. In the message, you must clearly state that you wish to exercise your right of withdrawal.

Returns

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the package to be returned and you are liable if damage occurs during transportation.

No right of withdrawal
These agreements cannot be canceled:

Delivery of sealed goods that are not suitable for return for health protection or hygiene reasons and where the seal has been broken after delivery

The condition of the item when you return it

If the item has lost value because you have used it in a way other than what was necessary to determine the nature, characteristics and functioning of the item, you can only get back part of the purchase price. The amount you can get back depends on the commercial value of the item and in some cases this may mean that you can only get back the shipping costs.

We recommend that you return the product in its original packaging.

If the original packaging is missing, this could possibly lead to an impairment of the item.

If you want to return the goods to us, send the goods to

Denwax

Hammershusvej 3N

7400 Herning

We only accept packages that are sent directly to the address.

You cannot cancel by simply refusing to accept the goods without giving clear notice. If you do not pick up the item after the delivery deadline and it is returned to us, you will pay the cost of the return shipping and any new delivery.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (except for additional delivery costs in cases where you have chosen a delivery method other than the cheapest standard delivery method we offer), within 14 days from the day we have received your notice of withdrawal.

We will refund the money with the same payment method you used for the purchase, unless we have agreed otherwise.

We may withhold payment until we have received the goods, unless you send us proof of return.

8. Consequential / indirect losses

DENWAX.COM is not liable to the buyer for any consequential or indirect loss as a result of or in connection with an agreement covered by these terms and conditions, unless otherwise provided by mandatory rules of Danish law.

9. Complaints

When you shop with us as a consumer, you are entitled to a 2-year warranty in accordance with the Danish Sale of Goods Act. Our warranty covers defects in material and/or workmanship. You can have the item repaired, exchanged, refunded or reduced in price, depending on the specific situation. The complaint does not apply to defects or damage caused by improper handling of the product/service. You must complain within a “reasonable time” after you have discovered the defect/fault. If you complain within two months after the fault is discovered, the complaint will always be timely.

Denwax will cover return costs to a reasonable extent if the complaint is justified. The item must always be returned in proper packaging. Remember to also get a receipt for shipment so that we can refund your shipping costs.

Read more about your right to complain on the website of the Danish Competition and Consumer Authority.

For returns, complaints and exercise of the right of withdrawal, the goods must be sent to

Denwax

Ny Mรธllevej 57

7400 Herning

Cash on delivery shipments are not accepted.

When returning the item, please include a detailed description of the issue.

Access to justice

If you as a consumer want to complain about your purchase, please contact Lotte Sejr at info@denwax.com. If we do not succeed in finding a solution, you can send a complaint to Nรฆvnenes Hus, Toldboden 2, 8800 Viborg via the complaint portal for Nรฆvnenes Hus.

In order to make a complaint, the product or service you want to complain about must have cost a minimum of DKK 1,110 and a maximum of DKK 100,000. However, for complaints about clothing and shoes, the price must have been at least DKK 720. There is a fee to have the complaint processed.

When you shop at an e-labeled webshop, you can have your case handled by the e-label free of charge – regardless of the amount. Read more here.

If you live in an EU country other than Denmark, you can complain to the European Commission’s online complaint portal here – http://ec.europa.eu/odr

10. Force majeure

DENWAX.COM is entitled to cancel orders or postpone agreed delivery of goods and is not liable for any errors, incomplete or delayed delivery if non-fulfillment is due to force majeure. We are at all times liable according to the mandatory rules of Danish law.

11. Partial invalidity

If one or more provisions of these Terms and Conditions are held to be invalid, illegal or unenforceable, none of the validity, legality or enforceability of any of the other provisions shall be affected or impaired thereby.

Standard withdrawal form

(This form is only completed and returned if the right of withdrawal is invoked)

To:

Address:

Postal code. and city

E-mail:

I hereby inform you that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services:

__________________________________________________________________________________

Ordered on: _______________________________ Received it: _______________________________

Name of the consumer: ______________________________________________________________________

Forbrugerens adresse: ___________________________________________________________________

Consumer signature: _________________________________________ Date: _________________

(only if the form content is communicated on paper)

DENWAX.COM – Updated 04.11.2024

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